Effective Date: 06/05/2025

This Privacy Policy outlines how Get Close (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or interact with our website, https://getclose.live, or attend one of our events.

We are committed to respecting your privacy and protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may update this policy from time to time, and we recommend reviewing it periodically to stay informed.

1. What Data We Collect

When you use our website or book tickets to an event, we may collect:

• Your name and contact information (e.g. email, phone number)
• Payment and billing details (securely handled via third-party payment processors)
• IP address, browser type, and device information
• Behavioural data on how you use our website (e.g. pages visited, clicks, time on site)
• Your preferences for events and marketing

2. How We Use Your Data

We collect and use your data to:

• Process and manage your bookings and ticket purchases
• Send you essential communications about events you’ve booked
• Offer personalised recommendations or promotional emails (only if you opt in)
• Improve our website’s design, functionality, and performance
• Comply with any legal or regulatory obligations

3. Lawful Basis for Processing

We process your personal data based on:

• Consent: for optional marketing communications
• Contract: when fulfilling ticket purchases and event registrations
• Legitimate interest: to operate our site and improve services
• Legal obligation: if required to comply with law enforcement or tax authorities

4. Data Sources

We gather data from:

• Information you voluntarily provide via our forms or bookings
• Your use of the website (e.g. through cookies and analytics tools)
• Communication with our support team or social media pages

5. How We Protect Your Data

We take your security seriously and have implemented:

• Encrypted connections (SSL)
• Access controls and data minimisation
• Secure third-party tools for payments and storage

Only authorised personnel and trusted partners can access your data for the purposes stated in this policy.

6. Sharing Your Data

We do not sell or lease your personal data.

We may share your information with:

• Payment providers (e.g. Stripe) to complete transactions
• Event venue partners (when necessary for access or guest management)
• Legal authorities when required by law

All third-party services are GDPR-compliant and bound by confidentiality.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your data
• Withdraw consent for marketing at any time
• Ask us to delete your data (in certain circumstances)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: boxoffice@getclose.live

8. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences
• Track site performance (e.g. via Google Analytics)
• Enable essential website functionality

For more details, please read our Cookie Policy.

9. Contact Us

If you have any questions or concerns about how we handle your personal data, you can contact us at:

📧 Email: boxoffice@getclose.live